The Simpson Organization (TSO) is hiring an Office Tenant Experience Manager to work with our leasing and property management teams to implement and manage high-impact customer experience initiatives for over 800 tenants of prominent multi-tenant office buildings located in Metro Atlanta and in other markets throughout the Southeast. The goal of the Office Tenant Experience Manager is to establish and manage a consistent offering of unique events and immersive experiences to increase tenant engagement. This individual will collaborate with various TSO teams to understand the tenant experience objectives and develop custom offerings specific to each buildings’ tenants. Through these events, along with the use of social media platforms, this individual will increase building occupancy through both greater tenant retention as well as attracting new tenants.
Examples of tenant experience events include, but are not limited to: fitness events, dog adoption events, meditation experiences, retail pop-ups, Masterclass events/TED Talks, mental health and wellness series, pampering services, cooking classes/meal prep sessions, happy hour get-togethers, yoga, social clubs, concerts, and competitive events.
Bachelor’s degree required
2-3 years of work experience in hospitality or event management including display decoration, vendor management/communication, and managing small and large events
Ability and willingness to be onsite at properties 4-5 days per week; flexibility with onsite hours (as some events take place prior to 9am or after 5pm); access to reliable transportation
Advanced Microsoft Office skills, including an ability to become familiar with firm-specific programs and software
Exceptional communication, organizational, and multitasking skills along with the ability to work well among competing priorities
Ability to connect well with people; warm and approachable
The Simpson Organization (TSO) is a real estate investment firm based in Midtown Atlanta. The firm provides advisory, asset management, and property management services to high-net-worth individuals, families, and institutional entities. TSO’s portfolio consists of neighborhood and specialty centers, multi-tenant office buildings, and urban land located in primarily southeastern markets.