We are looking for our newest Graniteer in one of our Atlanta, GA locations! As a member of our team, you will be an advocate in our mission to Inspire People to Flourish through the Places We Create!

Essential Functions:

• Assists property and engineering teams with customer and vendor customer service.
• Assists Managing Director with administrative tasks including expense report reconciliation, scheduling travel and meetings, etc.
• Manages Angus.  Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from customers and others into the system as needed.  Closes out work orders as needed and follows up to ensure customer satisfaction.
• Answers, screens and directs incoming calls.
• Assists all visitors coming into the management office.
• Check the mail daily; opens and distributes.
• Implement Customer amenity program, and support Community Creation efforts for the market.
• Coordinate customer events, furnishing contracts as needed
• Facilitate misc. customer offerings
• Market events to customers via memo blasts, lobby posters, lobby directory
• Coordinates and updates new customer handbook
• Monitor customer systems (Angus, Lobby Directory, Parking Analysis) and building contact lists
• Coordinate customer correspondence, including: letters, memos, newsletters, etc.

• Manage tenant move in/move out process in coordination with APM/Property Manager.
• Generate current Rent Roll & Stacking Plans monthly and distribute to management team.

• Schedules conference room reservations.
• Review and approve After-Hours HVAC charges within Angus.
• Monitors Customer Certificate of Insurance (COI) through Certrax and reviews Vendor COIs as needed.

• Files all tenant and vendor correspondence and maintains property files.
• Coordinates estimates resulting from tenant work order requests through angus proposal function.
• Processes tenant bill-backs through Angus/Snap Pay/Genea.
• Completes data entry for utility tracking and other benchmarking tools.
• Service Contracts:
  • Verify vendor is active in vendor management system; if not, complete new vendor set up, including vendor activation and providing appropriate billing information
  • Determine what contract/letter agreement is needed and draft as needed. Check with APM/Property Manager for accuracy
  • Monitor and track contracts to completion
  • Upload to vendor management system
  • Continuously monitor for expiring service contracts. Work with APM/Property Manager to conduct bidding process.
• Completes daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.
• Reviews Security’s Daily Activity Reports (DAR) each day.  Alerts management team of any unusual activity noted in the DAR.  Creates work orders for items listed in the DAR needing repair.

• Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.
• Communicates throughout the day with Security as needed regarding security related issues.
• Orders office supplies.
• Files all customer and vendor correspondence.
• Maintains access card databases.
• Assists Assistant Property Manager in other administrative functions as required.
• Performs other duties as assigned.

High school diploma or general education degree (GED) required; and a minimum of two to four years of related experience and/or training preferred.  Proficient in Microsoft Office, Outlook and JD Edwards. Excellent customer service skills.